Training

Our interactive training package - Natural Born Sellers - is totally new in the market place.

Our research has found that one of the major reasons that staff only interact with 5% of customers is that they have a fear of rejection. Some customers do not respond favourably to uninvited interactions with staff whilst others are very influenceable by staff interactions. In fact an uninvited staff interaction can increase the probability that one customer group will buy by 32% but reduce it by 14% for another customer group!

Our interactive training shows retail staff how to identify the various customer groups that come into their stores and more importantly how to respond to them.

The training can be delivered on a DVD, CD-Rom or intranet and has a range of benefits:

Interactive/fun/engaging
All store staff can be trained individually removing the need to take large groups out of the operation
Being self driven it is a safe environment for staff to make mistakes without embarrassing themselves in front of peers
Tailor made to your operation, using real footage of your customers in stores
Available for every new starter
Turns service of selling into a fun, people watching game for your staff

Retailers - order your free copy of “Natural Born Sellers” by clicking here.

Other Envision Retail Services

Shopper Behavioural Insight Operational Effectiveness

		Envision Retail is proud to be carbon neutral
			Join Us	Find Us	Contact Us