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Case Studies
Availability

Overcoming hurdles in the last 50 meters (pdf)
Getting product out of stock rooms onto sales floors

Benefits Achieved
  • Sales floor availability at a size and colour level increased by 9%
  • Sales increased by 6%
  • Replenishment hours reduced by 1/3
Improving store availability (pdf)
Driving changes up stream to drive better product availability in store

Benefits Achieved
  • Over 1,000 staff hours per week saved
  • Availability increased by 18%
  • Wastage reduced by over 40%

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Fitting Room Conversion

Increasing Conversion in the Fitting Room (pdf)
New tool developed and deployed in leading global fashion retailer

Benefits Achieved
  • Fitting room conversion increased by 23% adding over 4% to store sales
  • Shrinkage through the fitting room reduced dramatically

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Commerciality

Commerciality (pdf)
Ensuring every Store Manager takes the right commercial actions

Benefits Achieved
  • 8% additional sales achieved
  • Availability of fast moving lines improved by over 12%

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Shopper Insight

Using Shopper Behaviour to Drive Sales (pdf)
Influencing buying behaviours in the branded soft drinks sector

Benefits Achieved
  • Increased customer recognition of the product on the shelf by 50% leading to sales growth of over 200%

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Service & Selling

Improving Conversion from Customer Interactions (pdf)
Service and selling training for fashion retailer

Benefits Achieved
  • Frequency of customer interactions increased by 20%
  • Conversion resulting from customer interactions increased by 16%

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Efficiency

Driving in store efficiencies (pdf)
Improving customer service and reducing staff cost at the checkout

Benefits Achieved
  • 4% reduction in checkout staff cost
  • Reduction in customer queuing time

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Staff Planning

Managing Staff and Sales in Sports Retail (pdf)
Staff Planning Tool Designed & Deployed in Flagship Store

Benefits Achieved
  • Reduction in staff cost of 18%
  • Identification that staff availability was constraining sales by 8% - action taken to harness these additional sales

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People & Change

People & Change (pdf)
Delivering change that the business can process

Benefits Achieved
  • After 9 months from the completion of the roll out over 95% of stores were following the new processes compared to less than 70% from the clients' previous approach.

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Training - Coming Soon



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Other

Productivity Improvement (pdf)
Process Harmonisation (pdf)
Operating Model (pdf)
Market Entry Strategy (pdf)
Customer Service (pdf)
Store Layout (pdf)

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