Envision Retail Services

Availability Fitting Room Conversion Commerciality Shopper Insight Service & Selling Efficiency Staff Planning People & Change Training

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Training

Everyone in retail would love to train their staff more, but they don’t for two reasons:

It is expensive
Its value gets eroded rapidly as the benefit of the training is lost through staff churn

Typically we find that retailers produce a manual so there is a reference for new staff to read. Guess what? They don’t read it. Acknowledging that you can’t send a trainer to every store every time someone new joins, how can we get a trainer into every store all the time?

The solution is our interactive training platform which we use extensively to train staff about key customer behaviours, how to identify them and how best to respond to them. The training is designed and produced bespoke for your environment which ensures the training ‘comes alive’ for the users.

Featuring a well respected performance coach and a highly engaging and interactive format it delivers the following benefits:

Low cost per user
Top quality training always available in every store
Highly effective with excellent levels of adoption
The ability to monitor performance and set hurdle rates
One to one:

Staff are forced to engage with it to complete the training
No fear of humiliation when an answer is incorrect as there often is with group training
Minimal impact on the day to day operation. Groups of staff are not taken off the sales floor at the same time

Deployable across the organisation, not just in-store

To see how we have used this methodology to train and change behaviours for one of our clients click here (coming soon).