Envision Retail Services

Availability Fitting Room Conversion Commerciality Shopper Insight Service & Selling Efficiency Staff Planning People & Change Training

Download related case studies:

People & change

Just what is the dormant potential of the people who work for you in your stores? How much of this could really be captured? What are the barriers that are preventing them from achieving this? What pace of change is honestly practical?

We have developed a process to identify and quantify the answers taking feedback from every corner of the store estate. Through a combination of in-depth interviews and company-wide questionnaires we aim to find out the following:

How effective is communication of messages?
Where, if anywhere, is communication breaking down?
What motivates people to come to work for you?
How do people view and respond to changes to their job?
Does everybody have the same understanding of their job as their boss does?
How do people feel about the company they work for?

Armed with this valuable insight, the development of implementation plans becomes more tailored and effective. To see an example of the questionnaire we use please click here.

To see how we have used this approach for a leading retail client please click here