Please find below a selection of articles we have either written or contributed to. The articles have appeared in the national or trade press.
- The Age Of The Consumer
Who is today’s customer, how do they shop and what do they look for from retailers?
- That Shrinking Feeling
Some believe a third of retailers losses are administrative, so tackling this area can make all the difference
- Are Shoppers Being Served?
Are retailers changing the way they run their stores to meet the demands of the current climate?
- Tuned In
How music affects the way shoppers think, move and spend
- Rising Through The Ranks
Why we should inspire staff to develop and progress through the business
- All In The Mind
Research shows women are more demanding when they shop and influence upto 80% of purchases
- Lessons From Your Leavers
What lessons can retailers learn from staff that are leaving the business?
- Shopfloor Education
Training staff is a constant priority for retailers but what about training customers?
- Volume is the Key to Festive Staffing (17-11-2007)
A look at staffing for the New Year sales period.
- Prepare Your Store for Christmas (12-10-2007)
A 10 point plan to help you prepare your store for Christmas.
- Customised Training That Avoids Hard Sell (26-09-2007)
An interactive training DVD for sales staff.
- In The Midnight Hour (14-09-2007)
The challenges of after hours replenishment.
- Dealing with Unsold Stock (03-08-2007)
How should retailers deal with unsold stock due to the bad weather?
- Learning Curve (02-07-2007)
Retail staff training in the Middle East
- Shopping with personality (09-06-2007)
Drapers publish results of Envision Retail's global research on consumer behaviours.
- Holding the baby (27-04-2007)
How can retailers ensure their stores are well equipped for parents shopping with a baby?
- 7 Deadly Sins (30-03-2007)
Retailers are failing on the basics of customer service in 7 key areas.
- Keeping the Cart Full (05-03-2007)
VMSD publish results of Envision Retail's survey of customer behaviour in grocery retail.
- Switched on to online (09-02-2007)
Retail Week publish results of Envision Retail research regarding online shopping behaviour.
- The telepathic store (26-01-2007)
Extended Retail Solutions quote Envision Retail research results when discussing the technological store of the future.
- Dressed to impress (19-01-2007)
Inhospitable fitting rooms create an unpleasant atmosphere for shoppers, and can have an impact on sales.
- Online Christmas (03-01-2007)
According to the Guardian newspaper, 2006 was the year of the online Christmas.
- Shopping under spotlight (01-01-2007)
Menswear Buyer magazine (MWB) discuss why customers leave the store empty-handed.
- Shopping habits (01-12-2006)
Womenswear Buyer magazine discuss the different customer categories as identified by Envision Retail research.
- Retail Speak (01-12-2006)
Retail Speak magazine quote figures from Envision Retail research.
- Discounting before Christmas (01-12-2006)
My December sales have had a slow start. Should I consider discounting before Christmas?
- Back to life (17-11-2006)
What can retailers do to revive a flagging store?
- Store visitor conversion (01-11-2006)
19% of store visitors convert to purchasers. Envision Retail research quoted by Internet Retailing magazine.
- What stops shoppers buying (30-10-2006)
Observing in-store behaviour can help fashion retailers convert browsers into paying customers.
- Fashion retailers losing out (23-10-2006)
Envision Retail national shopping behaviour survey reference in WGSN (World Global Style Network).
- Shoppers become basket cases (23-10-2006)
Envision Retail national shopping behaviour survey reference in the Scotsman.
- Trolley rage (22-10-2006)
Envision Retail national shopping behaviour survey reference in the Sunday Mirror.
- Three minutes to till rage (21-10-2006)
Envision Retail national shopping behaviour survey reference in The Grocer.
- Customer behaviour (14-10-2006)
Envision Retail research on customer behaviour referenced in Drapers.
- Old habits die hard (13-10-2006)
Much attention is given to why shoppers buy, but hardly any to why they don’t. Envision retail customer behaviour research published in Retail Week.
- Yahoo (13-10-2006)
Envision Retail research referenced by Yahoo news.
- Wall Street Journal (13-10-2006)
Envision Retail research referenced by Wall Street Journal Online.
- Retail Bulletin (13-10-2006)
Envision Retail research referenced by Retail Bulletin.
- PR Newswire (13-10-2006)
Envision Retail research referenced by PR Newswire.
- Earthtimes.org (13-10-2006)
Envision Retail research shows that fashion and grocery retailers are losing GBP7m a day as they fail to convert shoppers who don’t buy.
- Service with a smile (08-09-2006)
National customer service week wants you to forget about product and focus on service.
- International expansion (02-06-2006)
I’ve noticed that several UK fashion players are expanding abroad. How do I go about exploring the best markets and how do I decide if it is something I should be doing?
- World cup fever (19-05-2006)
Staff faking illness to watch the world cup could leave the workplace in chaos.
- Think of England (19-05-2006)
Retail week world cup special, finding out how retailers hope to turn the football into footfall.
- Caught in the act (13-04-2006)
Retailers are spending huge sums of money on security, but its effectiveness is undermined by poor application in store.
- Footfall monitoring (03-02-2006)
Is this something I need to invest in for my stores to see how successful I am in attracting customers?
- Shop around the clock (18-11-2005)
The extra trading hours of Christmas can boost sales, but could be a headache if staff are ignored.
- Trouble in store (01-11-2005)
Despite increased physical and verbal abuse against shop workers, many retailers still fail to equip their staff to deal with conflict in-store.
- Making it fit (23-09-2005)
The problematic merger of Safeway and Morrisons shows what can happen when the cultural fit between two merging companies is neglected.
- High street showdown (16-09-2005)
What to do when the opposition comes to town?
- Peak trading (09-09-2005)
When is the best time to optimise my store for the best Christmas window of opportunity?
- Winning customers back (22-07-2005)
What is the most effective way of driving sales in uncertain times?
- Tougher retail market (08-07-2005)
Jason Kemp features as the Store Operations expert in a new Retail Week section “Ask the Experts”.
This week he answers the question “Who is doing well on the high street and what is it that they are getting right operationally right?”.
- Productivity improvement (01-01-2005)
Delivering real productivity improvements in retail stores.
- Lets twist again (11-11-2004)
Tesco’s Twist back-to-the-floor experience is a structured programme that has become a way of life at the grocery giant.
- Shopping habits (08-10-2004)
Can shoppers ever be rid of the habits of a lifetime?
- Checking out (23-02-2004)
Retail Week column recalling a evening spent on the shopfloor with the real decision makers in retail.
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